Refund policy
Because all BaaJama products are made to order, each item is produced specifically for your order. Please review the following policy carefully before making a purchase.
Returns & Exchanges
Because our products are made to order, we do not accept returns or exchanges due to:
- Incorrect size selection
- Change of mind
- Incorrect product, style, or color selected by the customer
- Incorrect or incomplete shipping information provided by the customer
Please review your order details, shipping information, and our Size Guide carefully before completing your purchase.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
To help us review your claim, please provide:
- Your order number
- A description of the issue
- Clear photos showing the problem
Once your claim has been reviewed and approved, we will arrange an appropriate replacement or refund at no additional cost to you.
Refunds
If a refund is approved, it will be issued to your original payment method.
Please note that the time it takes for a refund to appear in your account may vary depending on your bank or payment provider.
Order Cancellations
If you need to cancel your order, please contact us within 12 hours of placing your order.
Orders cancelled within this period may be eligible for a full refund. Because production may begin shortly after an order is placed, we cannot guarantee cancellations after the 12-hour window.
Lost Packages
If your tracking information shows no movement for 14 consecutive days, please contact us with your order number.
We will review the shipment and work with the shipping carrier to determine the appropriate resolution. If the package is confirmed as lost, we will arrange an appropriate replacement or refund.
Items Not Eligible for Refunds or Exchanges
We cannot offer refunds or exchanges for:
- Incorrect size selection or change of mind
- Items ordered by mistake
- Incorrect shipping information provided by the customer
- Normal wear and tear
- Damage caused by improper use, washing, or care
Defective Item Returns
Please do not send an item back to us unless instructed to do so by our customer care team.
Depending on the issue, we may be able to resolve your claim using the photos and information you provide without requiring the item to be returned.
Shipping Costs
Original shipping charges are generally non-refundable unless the refund is related to an item that arrived damaged, defective, or incorrect.
If we require you to return an approved defective or incorrect item, we will provide instructions regarding the return shipping process.
Contact Us
If you have any questions about a return, refund, replacement, or cancellation, please contact us through our Contact Us page and include your order number when applicable.